Contacts

Do you need assistance?

We are here to help you.

If you have questions about the products, orders, shipments, or return policies, please first consult the frequently asked questions below.

If you don't find the answer you're looking for, fill out the contact form.

Alternatively, contact us on Whatsapp or directly at info@seoncare.com

We will reply within 24-48 working hours.

FAQ

How can I request a return or refund? How can I request a return or refund?

You can send a request by filling out the form on the Contact page or by writing to info@seoncare.com, indicating the order number and the reason for the request.

Please review our Return and Refund Policy before proceeding.

When will I receive my order? When will I receive my order?

Orders are generally shipped within 1-2 business days after processing.

Once handed over to the courier, you will receive an email with the tracking code to monitor the shipment.

What are the shipping costs? What are the shipping costs?

Shipping is free throughout Italy for orders over €19.99.

For orders below that amount, the shipping cost will be calculated at checkout.

Is it possible to modify or cancel an order after confirming it? Is it possible to modify or cancel an order after confirming it?

If the order has not yet been processed, we can attempt to modify or cancel it.

Contact us as soon as possible at info@seoncare.com with the order number.

We cannot guarantee modifications on orders already handed over to the courier.

How can I track my order? How can I track my order?

As soon as the order is shipped, you will receive an email with the link and tracking code.

You can monitor the delivery status in real-time through the tracking page available in the main menu.

30-DAY MONEY BACK GUARANTEE

Try without risks. If you are not satisfied, we will refund you

Shipping 1-2 days

Fast and traceable delivery throughout Italy, within 24/48h

Designed in Korea

Developed with Korean skincare experts, pioneers in cosmetic innovation