Do you need assistance?
We are here to help you.
If you have questions about products, orders, shipments, or return policies, please first check the frequently asked questions below.
If you do not find the answer you are looking for, fill out the contact form.
If you have questions about products, orders, shipments, or return policies, please first check the frequently asked questions below.
If you do not find the answer you are looking for, fill out the contact form.
Alternatively, write to us on Whatsapp or directly at info@seoncare.com
We will reply within 24–48 working hours.
FAQ
You can send a request by filling out the form on the Contact page or by writing to info@seoncare.com, indicating the order number and the reason for the request.
We invite you to consult our Return and Refund Policy before proceeding.
We invite you to consult our Return and Refund Policy before proceeding.
Orders are generally shipped within 1–2 business days of processing.
Once handed over to the courier, you will receive an email with the tracking code to monitor the shipment.
Once handed over to the courier, you will receive an email with the tracking code to monitor the shipment.
Shipping is free throughout Italy for orders over €19.99.
For orders below, the shipping cost will be calculated at checkout.
If the order has not yet been processed, we can try to modify or cancel it.
Contact us as soon as possible at info@seoncare.com indicating the order number.
We cannot guarantee modifications on orders already entrusted to the courier.
Contact us as soon as possible at info@seoncare.com indicating the order number.
We cannot guarantee modifications on orders already entrusted to the courier.
As soon as the order is shipped, you will receive an email with the tracking link and code.
You will be able to monitor the delivery status in real time through the tracking page found in the main menu.
You will be able to monitor the delivery status in real time through the tracking page found in the main menu.
30-Day Money-Back Guarantee
Risk-free trial. If you're not satisfied, we will refund you
Shipping 1-2 days
Fast and trackable delivery throughout Italy, in 24/48h
Designed in Korea
Developed with Korean skincare experts, pioneers in cosmetic innovation